FAQ

We offer a curated selection of authentic Tom Ford luxury items across multiple categories including:

• Fragrances (for him and her)
• Beauty and makeup products
• Eyewear (Aviators, Cat Eye styles)
• Jewelry and watches
• Home decor and scented candles
• Loungewear and clothing
• Grooming products for men

Every item undergoes rigorous authentication and quality inspection by our luxury specialists before dispatch. All products come in original Tom Ford packaging with appropriate documentation.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Currently, we process orders as guest checkouts. However, you will receive email notifications with tracking information for every order. For order inquiries, please contact our customer service at [email protected].

We offer two premium shipping options:

1. Standard Shipping ($12.95)
   • Delivered via DHL or FedEx
   • 10-15 business days after processing
   • Includes package tracking
2. Free Shipping (Orders over $50)
   • Delivered via EMS
   • 15-25 business days after processing
   • Available for most destinations

All orders require 1-2 business days for processing (excluding weekends and holidays). Each item undergoes quality inspection before dispatch.

Yes, we serve customers worldwide with some exceptions. We currently cannot ship to certain remote areas in Asia and other locations. All relevant customs documentation is included with international shipments. Duties and taxes are calculated at checkout for select destinations.

You’ll receive an email notification with tracking details once your order has been dispatched. Our premium carriers (DHL, FedEx, or EMS) provide real-time tracking updates.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition, and with all packaging intact. Please contact our customer service team to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we will provide a prepaid return label.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Our luxury customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.